Refund policy

Refund & Returns Policy for Healthy Starts

Effective Date: 20th June 2023

Thank you for shopping at Healthy Starts. We strive to provide you with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a refund and returns policy outlined below:

  1. Eligibility for Returns: a. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. b. Some products, such as perishable goods, intimate or sanitary items, and gift cards, are not eligible for return unless they are defective or damaged.

  2. Return Process: a. Notify Us: Before returning any product, please contact our customer support team within [insert number of days] days from the date of delivery. You can reach us by [insert contact information]. b. Provide Information: Provide us with your order details, including the order number, item(s) to be returned, and the reason for the return. c. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization if the return is eligible. d. Pack the Product: Securely pack the product in its original packaging, including any accessories or documentation that came with it. Ensure the return authorization number is clearly visible on the package. e. Shipping: You will be responsible for paying the return shipping costs, unless the return is due to our error or a defective or damaged product. f. Return Address: Ship the product to the following address: Healthy Starts Returns 203 Mickey's heritage building, 7th Rd, Santacruz West, Mumbai 400055

  3. Refund Process: a. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. b. Refund Options: If the return is approved, we will initiate a refund to your original payment method. Alternatively, you may choose to receive store credit or an exchange for another product. c. Refund Timeframe: The refund processing time may vary depending on your payment provider. Please allow 7-10 working days for the refund to be processed and reflected in your account.

  4. Damaged or Defective Products: a. If you receive a damaged or defective product, please contact our customer support team immediately. We may request photographic evidence or other documentation to assess the issue. b. We will arrange for a return or replacement of the damaged or defective product at no additional cost to you.

  5. Non-Refundable Items: The following items are generally non-refundable:

    • Perishable goods, such as food or flowers
    • Intimate or sanitary items
    • Gift cards

  6. Exchanges: If you wish to exchange a product for another variant or a different item, please follow the return process outlined above. Once the return is approved, you can place a new order for the desired product separately.

  7. Customer Support: If you have any questions, concerns, or need assistance with the refund or returns process, please contact our customer support team at [insert contact information]. We are here to help and ensure your satisfaction.

Please note that this Refund & Returns Policy applies solely to purchases made through the Healthy Starts online store and does not cover returns or refunds for products purchased through other channels or offline interactions.